Fast forward to 2008, I began developing what would become LangXpert, GlobalDoc’s translation management software.
We needed a translation product that could achieve two things: be customizable based on our clients’ requirements and replicate in software what at that time was our manual, well-tested, proven business process.
With a whiteboard in hand (and not a single line of code), I met with a group of programmers in India. Without knowing anyone to start operations, sourcing in India was a risk – but this allowed me direct access to programmers eager to develop our software.
During testing (after many months of development) I realized our programming was off track. We had to scrap everything. Rather than blaming and pointing fingers, we focused our attention on what went wrong. After taking time to develop a systematic roadmap, I was able to realign with our programmers to get the project back on track.
Developing LangXpert has been the most difficult endeavor we’ve undertaken in all of our years in business, but it has also been the most rewarding. LangXpert has allowed GlobalDoc to integrate with client processes and systems, while offering a cost-effective technical solution that many of our competitors do not have.
The LangXpert software also allowed GlobalDoc to expand our service offerings and provide an additional source of revenue. GlobalDoc transitioned from purely a translation services company to a technology company, which has allowed us to grow. With great risks come great rewards, and this has proven to be the case with LangXpert.
While I’ve always been passionate about what GlobalDoc is contributing to clients’ businesses, I’ve also put a strong focus on how we are contributing.
Throughout every growth stage of GlobalDoc, I’ve ensured we are a company of integrity, growing on the foundation of our values: credibility, service, quality, innovation, cost-competitiveness, transparency, technical innovation, and cultural and social awareness.
GlobalDoc is not just my company, it’s my life’s work. Since the beginning, we’ve focused on supporting our team, empowering our clients, and serving our communities.
Our client dedication and service are world-class and at the top of our industry. We know that building and maintaining trust is an integral part of a strong relationship. Once a client hires us, they can rest easy and consider the job done – on time, every time.
We strive to offer clients the best quality, prices, and services, with honesty and integrity as the key to our operations. We are fast, nimble, technically competent and quick to execute. We also have decades of experience and resources guiding our decisions. In other words, we know what we’re doing and can get the job done efficiently.
I realize GlobalDoc’s greatest strength is the people who keep the company running – some like David Jett, Vice President of International Operations, who has been working with us for over 20 years. We work with thousands of dedicated professional translators who are the absolute best in the world.