24/7/365 Availability • Client API Support •
Data Synchronization • Robustness • Multi-Tenancy
LangXpert® is the proprietary GlobalDoc enterprise level automation tool enabling seamless content and translation workflow between GlobalDoc and all process stakeholders globally.
Custom-built on an Apache Open Source Enterprise Resource Planning (ERP) framework, LangXpert® offers clients tremendous customization and flexibility options to address a wide range of client workflow and technology requirements.
As the dynamics of inter-connectivity continues to expand, our own automation-driven software application, LangXpert® allows GlobalDoc opportunities to customize worldwide content technologies in cost effective ways based on client-specific requirements. GlobalDoc is not bound by purchased product licenses or “off-the-shelf” software restrictions. In turn, we can implement changes and workflow enhancements on behalf of our clients as required, offering tremendous flexibility and unlimited capabilities related to automation and language management within organizations. The LangXpert software suite ensures the highest level of project management for our clients with seamless, automated information feeds in any language required. It is client-centric, personalized services like these that distinguish GlobalDoc from other language service providers.
LangXpert integrates GlobalDoc, its clients, translation service providers, and other project partners into one platform creating a seamless flow of information between the system components and all users. It works with clients’ existing content management system (CMS) tools, to increase interactive workflow, enabling timely creation, optimal accuracy, review, and receipt of projects across asset lines. There are several key LangXpert features designed to benefit our clients:
• Reduced manual project management processes
• Increased access to dynamic CRM-based information during translations
• Enhanced reporting capabilities
• Accessible timelines related to translation projects
• Real-time status tracking capabilities
The application provides an integrated internal client-centric component as well as an external secure web-portal for managing high-volume workflow requirements.
GlobalDoc built LangXpert to meet our proven process requirements benchmarked on years of knowledge about the industry. Therefore, while meeting our every internal need, we in turn can meet yours. That is why our clients have complete access to a secure web portal to manage workflow, enforce quality control, and view any file on their project 24/7. LangXpert creates a mutually beneficial platform for success. Automation and technology enhance accuracy, quality, and productivity as core components within the LangXpert offering.
To maximize security and performance, LangXpert consists of two distinct applications: a web-based application for external users (clients/translators/vendors) and an integrated two-tier desktop-based internal application (client-server). The client-server application is accessible only within the GlobalDoc secure, worldwide linked network, and is not accessible to users via Internet. Therefore, in addition to the internal-application security, there is also a security-by-design layer. Clients are able to access project information (reports), and submit requests to GlobalDoc via the web-based application 24/7 while data and processes stay secure within the internal application residing on VMWare-configured IBM secure servers.
Project Initiation: Enables quote management and content management system-based project initiation
Translation Initiation Activities: Allows users to access requirements, request quotes, place orders, and accept a translation; all with approval/validation control
Translation Document Management: Permits users to upload and download documents and DTP materials either via HTTP or by using a FTP location within LangXpert
Translation Project Status: Facilitates the view and update of workflow status including employee information, schedules, and workload. Updating is also automatic based on workflow milestones
Translation Memory Compatibility: Accepts industry-standard translation memory workflow processes as integral within the application, allowing increased consistency, quality, and cost savings for our clients
Resource Management: Maintains all GlobalDoc translators, and all translator/employee information, including schedule and workloads
Project Management: Tracks every project from several different perspectives -complete project details, timelines, all project related files, audit trails of status/events, PO numbers, invoices, translation memory updates, and reports are all maintained in one place. Access to employee workflow information, including schedules and workloads
Client Management: Contains all client company and client managers’ information. Information includes all contact information, designation, notes, and audit trail of activities
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